Customer Account Rep II

About the Role

Are you a detail-oriented problem solver who thrives in a fast-paced environment and loves creating great customer experiences?

We’re looking for a Customer Account Representative to join our team!

In this role, you’ll be the main connection between our customers, sales team, and internal operations—making sure every order runs smoothly from start to finish. You’ll process customer orders in SAP, coordinate with production and logistics teams around the world, and communicate directly with customers to ensure on-time, in-full (OTIF) deliveries.

If you enjoy juggling multiple priorities, solving challenges creatively, and building relationships that make a difference—this is the perfect opportunity to grow your career.

If you’re passionate about customer success, love solving problems, and want to be part of a team that values your ideas—we’d love to meet you.

What You’ll Do

• Receive and process customer purchase orders in SAP, ensuring accuracy and alignment with lead times and customer requirements.
• Monitor product availability, inventory levels, and order status—partnering with Production Planning and Logistics to deliver on commitments.
• Communicate proactively with customers about pricing, shipping, availability, and special requests via phone and email.
• Manage order changes and expedite requests when needed.
• Support the sales team with pricing details, order parameters, artwork, samples, and cross-department coordination.
• Provide guidance to the Customer Service team and assist with customer inventory reconciliations at third-party warehouses.
• Participate in New Product Approval (NPA) and Customer Price List (CPL) processes.
• Research and resolve order discrepancies between customer purchase orders and SAP data.
• Take on ad hoc tasks and special projects to support broader business goals.

What You’ll Bring

• Associate or Bachelor’s degree preferred (not required).
• 3–5 years of experience in Customer Service or Supply Chain, ideally within a manufacturing environment.
• Experience with SAP or other ERP systems preferred.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Strong problem-solving skills and the ability to manage complex orders.
• Openness to feedback, with a focus on learning and continuous improvement.
• Resilient and adaptable—you thrive in a fast-paced environment.
• Bilingual (English/Spanish) is a plus!

Why You’ll Love Working Here

• You’ll be part of a collaborative, customer-focused team that values trust, transparency, and teamwork.
• You’ll play a key role in ensuring customer satisfaction and driving operational excellence.
• You’ll have room to grow—professionally and personally—within a stable, global organization.