Customer Account Rep II

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Date: Nov 13, 2025

Location: Lombard

Company: viskasecom

About Viskase

Viskase is a global leader in innovative packaging solutions, specializing in high-quality artificial casings and packaging products for the food industry. Our commitment to excellence and sustainability has made us a trusted partner for customers worldwide.

 

At Viskase, you’ll join a team that values safety, quality, and continuous improvement, where your contributions make a direct impact every day.

Job Summary

As a Customer Account Representative, you’ll be the vital link between our customers, sales team, and internal operations—ensuring a seamless and positive customer experience from order entry through delivery. You’ll process and manage customer orders in SAP, communicate with customers about pricing and product availability, and collaborate closely with operations and logistics teams to ensure on-time, in-full (OTIF) shipments.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellent customer service.

 

Job Responsibilities

  • Process customer orders: Receive and enter purchase orders in SAP, ensuring accuracy and alignment with company lead times and customer requirements.

  • Coordinate fulfillment: Monitor order status, inventory levels, and system availability, partnering with Production Planning and Logistics globally to meet delivery commitments.

  • Communicate proactively: Serve as the main point of contact for customers regarding pricing, shipping, availability, special requests, and order confirmations via email and phone.

  • Manage order changes: Track and process customer change requests and expedite orders when required.

  • Support sales operations: Assist with pricing, minimum order quantities, order parameters, artwork, and sample requests. Partner cross-functionally to ensure smooth communication and issue resolution.

  • Collaborate across teams: Provide support to the Customer Service team, reconcile customer inventories at third-party warehouses, and participate in New Product Approval (NPA) and Customer Price List (CPL) processes.

  • Resolve discrepancies: Research and escalate purchase order variances between customer data and SAP system information.

  • Contribute as needed: Handle ad hoc tasks and special assignments to support team and business goals.

Qualifications

Education

  • Associate or Bachelor’s degree preferred, but not required.

Experience

  • 3–5 years of experience in Customer Service and/or Supply Chain within a manufacturing environment.

  • Experience with SAP preferred; familiarity with other ERP systems a plus.

Knowledge, Skills & Abilities

  • Strong oral and written communication skills.

  • Proficiency in Microsoft Excel, Word, and PowerPoint.

  • Ability to handle complex orders and navigate challenging situations with creativity and professionalism.

  • Receptive to feedback and eager to learn and grow.

  • Thrives in a fast-paced, dynamic environment with strong attention to detail.

  • Bilingual (English/Spanish) is a plus, but not required.

Why Join Us

  • Be part of a collaborative, customer-focused team that values quality, efficiency, and continuous improvement.

  • Play a key role in ensuring customer satisfaction and supporting global supply chain success.

  • Grow your career in a stable, respected organization that values professional development and teamwork.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Employers are required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.